"Revana ensures the right offer to the right customer at the right time. It maximizes results while optimizing expense. This is achieved through the combination of insightful analytics, and technology-fueled, consultative sales."

Judi Hand

President and General Manager

In April 2007, Judi Hand was appointed President and General Manager of Revana, a wholly owned subsidiary of TeleTech Holdings, Inc. Since then, she has assumed additional responsibility as Chief Sales Officer for TeleTech.

Hand has more than 20 years of experience in sales, service, and marketing to business and consumer customers at all levels. Her previous executive experience includes Senior Vice President of Enterprise Sales with AT&T, Vice President of AT&T Business Services for small and mid-sized markets, Senior Vice President of Sales and Customer Care at Qwest for small business and consumer markets, Chief Marketing Officer for US WEST Dex and Executive Director of Solutions Marketing and Director of Market Strategy Development for US WEST.

Hand earned her MBA from Stanford University and a BSBA in communications and marketing from the University of Nebraska.

"Revana is the accelerated speed and upward direction of revenue when you leverage big data, intelligent analytics engines, and advanced technologies to engage customers and drive sales."

Marc Arseneau

Chief Financial Officer

Marc Arseneau has more than 20 years of experience in finance and accounting supporting software and services businesses in the technology industry. His strengths include initiating and managing change, defining and implementing long-term strategies and impacting bottom-line results in rapidly growing/changing environments. Prior to joining Revana, Arseneau held executive financial and accounting positions with market leading technology companies like TriZetto, Microsoft, and Cap Gemini.

Arseneau received a BS in Finance and International Business from Northeastern University.

"Revana is delivering our sales and marketing concepts through a trusted source, creating a unique and rewarding customer experience while increasing revenue for our clients."

Patrick Burke

Vice President of Program Sales

As the vice president of program sales, Patrick Burke oversees and holds responsibility for Revana's consumer and SMB sales divisions. He has more than 18 years of experience in contact center management, leading sales management, client relations, and overall program management at the director and vice president levels.

Burke has a proven track record of driving operational performance and utilizing his support resources to attain optimum productivity and efficiency in a variety of programs. His experience spans several sales verticals globally; including inbound consumer sales, outbound consumer sales, as well as outbound direct sales to the SMB and public sector markets. Through the years, he has launched several new direct inbound and outbound sales programs, built and implemented touch plan strategies for business-to-business outbound programs, and renewed contracts for several of Revana's key clients.

"Revana is an analytics and technology-fueled sales and marketing engine. Our solutions adapt to create engaged customer relationships that deliver long-term customer satisfaction and revenue growth."

Jonathan Gray

Vice President of Marketing

Jonathan Gray is the vice president of Marketing and leader of Revenue Generation and Marketing Services for Revana. He leads a team of professionals who oversee marketing analytics and integrated marketing services programs that leverage award-winning campaign automation and electronic marketing strategies on behalf of industry-leading clients.

Gray brings over 15 years of sales, marketing, and communications experience in the telecommunications, cable, and retail industries. Previous responsibilities include strategic segmentation for business-to-business and business-to-consumer markets, and product marketing and campaign strategy roles for Qwest. Additionally, he has a background in sales best practices and strategic support roles for Nordstrom, Inc.

Gray holds a master of business administration degree from Arizona State University, a master’s degree in International Management from Thunderbird School of Global Management, and a bachelor of arts in International Relations from Pomona College.

"Revana describes the accelerated speed and upward direction of revenue when you start leveraging big data and intelligent analytics engines to better serve customers and ignite sales."

Jenny Kirgis

Vice President of Program Delivery

Jenny Kirgis comes to Revana with an extensive background in management and operations leadership. Most recently, she was with Xerox as vice president and a director overseeing global service operations at contact centers in Arizona, Jamaica, Mexico, and Manila. She also played a pivotal role in managing human resources for over 75,000 employees at these locations. Under her direction, Kirgis’ team focused on delivering the ultimate customer experience and consistently exceeded sales and service levels.

Kirgis has a master of business administration degree from Keller Graduate School of Management in Phoenix, Arizona.

"Revana maximizes customer lifetime value using our adaptive technology enabled sales and marketing platform to present the right offer at the right time through the right channel creating a personalized brand experience for every customer."

Laura Ward

Vice President of Operations

Laura Ward joined Revana from the Arizona Department of Administration (ADOA), where she successfully led the first public-sector outsourcing program for the state’s telecommunications system. Prior to the ADOA, Ward was the executive director of Network and Technology Services at Qwest, where she deployed new broadband connectivity to extend market coverage and led a corporate program office to drive strategic initiatives such as IT transformation and corporate cost reduction.

Since joining Revana, Ward created and leads the new business solution development and launch organization, manages operational and support functions for all sales programs, and leads the information technology and services organization, supporting corporate-wide application development and technical operations.

Ward holds a bachelor of science degree in Business from Arizona State University and a master of business administration from University of Phoenix.