Legal

Privacy

TeleTech Holdings, Inc. and its subsidiaries and affiliates (together, "TeleTech") believe in protecting the privacy of personal information of our employees, shareholders, clients and their customers, vendors, business partners and visitors to our various websites. TeleTech endeavors to collect, use and store information for and about all of these groups in a manner consistent with the applicable and enforceable laws of the various countries in which TeleTech operates and in which these groups and their constituents reside. To this end, we have adopted a series of policies designed to protect that information and to inform those about whom we collect and handle personal information about our policies for protecting that information.

TeleTech Privacy Policy

As a leading provider of business process outsourcing and advice services to many of the World's top companies, a publicly traded company (NASDAQ: TTEC), and an employer of thousands of dedicated employees, we have occasion to collect, store and use personal information from a variety of different sources.  TeleTech believes in protecting that information and has established this Privacy Policy as a guiding document for the collection, use and storage of personal information.
TeleTech expects employees, independent contractors, vendors and other users of systems and documents that may contain personal information to: (1) protect such personal information from unauthorized disclosure or use; and (2) destroy or delete such personal information when no longer required for the purpose intended or by law, whichever is longer.
Further, TeleTech expects each employee, independent contractor, vendor or other user of personal information to apply appropriate measures to protect personal information where collected, used or stored in accordance with the applicable and enforceable laws of those countries in which TeleTech is operating.  As global laws and ethical concerns of privacy are constantly evolving, TeleTech will continue to adopt reasonable policies and information security measures to meet these evolving standards.

Online Privacy Policy

Our Commitment to Online Privacy
TeleTech is committed to protecting the privacy of visitors to this website ("Site") and other TeleTech websites. To accomplish this, we have implemented this Online Privacy Policy that governs all information collected on or submitted to our Site. To make this Online Privacy Policy easy to find, we make it available on our homepage. By accessing, browsing or using the Site, you acknowledge that you read, understand, and agree to the terms and conditions of TeleTech's Online Privacy Policy. Please review this Online Privacy Policy each time you visit this Site to understand any changes that we may have made to the Online Privacy Policy. If you do not agree to these terms and conditions, please do not access, browse, or use this Site.
What Information We Collect on our Site and How We Use It

  1. Non-Personal and Aggregated Information Collected Automatically. When you visit our Site, we log general data, such as your domain name (e.g., google.com, TeleTech.com), the name of the Web page from which you entered our Site, which pages you visit on our Site, and how much time you spend on each page. We use this information to continually monitor and improve our Site and for internal analysis. In particular, we use IP addresses to analyze trends, administer the Site, track user's movement, and gather information for aggregate use.
  2. Personal Information That You Choose to Submit. As a visitor to our Site, you may choose to use the Site to send us personal information (e.g., your name, mailing address, telephone number, e-mail address), for example, when you send a question via the Site, register for a special service, submit your resume through our Site. Anytime you submit personal information for a specific purpose using the Site, your information is used for that purpose only, unless you consent otherwise or as required by law. When you submit personal information to TeleTech on this Site, you understand and agree that this information may be transferred across national boundaries and may be stored and processed in another country, which may not provide privacy protections similar to those your country provides.

    We do not send unsolicited e-mail to you or other visitors to our Site. We may use e-mail to respond to e-mail messages from you, where necessary, to confirm information received online from you and to engage in other communication that you have authorized or that we have determined necessary to more effectively service you and our customers.

    In many cases, you choose the amount of information you supply (e.g., when sending us information through the Site, you may choose to include only an e-mail address - not a telephone number or mailing address - for replies).

What About "Cookies"?

The term "cookie" refers to files that are transferred from a website to your computer's hard drive. The purpose of cookies is to enable us to track your activities on our Site. Cookies help us remember who you are. They work in the same fashion as the clerk in a store you visit on a regular basis. The store clerk may not necessarily know your name, but he or she recognizes that you have been in the store before and may remember what you usually purchase while you are in the store. Cookies permit us to gain the same kind of information about you and enable us to provide you with more efficient and personalized service. For example, for sites that require registration, a cookie file can be stored on your computer enabling you to skip the registration process on subsequent visits. Cookies are also frequently used to track the progression of a customer engaged in an online purchase to ensure that the transactional information remains intact.

Some (usually newer) versions of Web browsers allow you to decide whether or not to accept cookie files and some programs notify you when a website is about to deposit a cookie file on your hard drive. If you decide not to accept cookies, you may not be able to successfully navigate some portions of a website.

TeleTech uses cookie files for the customized presentation of Web pages. We do not use cookies to retrieve information from your computer that was not originally sent in the cookie, nor do we use information transferred through cookies for any promotional or marketing purposes, except as expressly set forth in this Policy.

With Whom We Share Your Information

We may share non-personal, aggregated information with our customers, partners, and advertisers. Aggregated information is not linked to any personal information that can identify an individual person.

Unless we have your permission or are required by law, we only share the personal information you provide through our Site with TeleTech affiliates and/or business partners that are acting on our behalf. TeleTech reserves the right to disclose customer information to the extent authorized law. We make every reasonable effort to ensure that such TeleTech affiliates and business partners, including those in the U.S. and any other countries, protect your personal information consistent with this Policy.
Our Commitment to Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect through the Site. However, please be advised that TeleTech cannot guarantee and has no control over the public or third party network through which you send your personal information to TeleTech's Site.

Our Commitment to Children's Privacy

We do not collect or maintain information at our Site from those we actually know are under 13, and no part of our Site is intended for anyone under 13 years of age. By entering this Site, users represent that they are 13 years of age or older.

Our European Users

If you are an individual resident in a member country of the European Union ("EU"), you acknowledge and agree that we may collect, use and disclose your personal data as described in this policy. You further acknowledge and agree that we may transfer your personal data outside of the EU for the purposes described in this policy. If you do not consent to the terms of this Policy, please do not use this Site.

Linked Internet Web Sites

This Site provides hyperlinks, which are highlighted words or pictures within a hypertext document that, when clicked, take you to another place within the document, to another document altogether, or to other websites not controlled by TeleTech. These hyper-linked websites may contain privacy provisions that are different from those provided herein and may also be web sites that are provided by, or under the control of clients of TeleTech. TeleTech is not responsible for the collection, use or disclosure of information collected through these websites, and TeleTech expressly disclaims any and all liability related to such collection, use, or disclosure.

Online Privacy Policy Changes

TeleTech's Online Privacy Policy is subject to change. Any changes to TeleTech's Online Privacy Policy will be posted on the Site. All information submitted through the Site to TeleTech is subject to the terms and conditions of this Policy, as amended.

TeleTech Privacy Contacts

Compliance Department
TeleTech Holdings, Inc.
9197 South Peoria Street
Englewood, Colorado 80112
Phone: +1.303.397.8100
Email: compliance@teletech.com