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Connecting With Customers at the Right Time in Their Digital Journeys

Connecting With Customers at the Right Time in Their Digital Journeys Blog Post by Jonathan Gray Customers use an assortment of digital touchpoints when researching products. These journeys aren’t linear—customers will often return to a website or another reference point …
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When Starting from Scratch Isn’t an Option: Five Tips for Transitioning Customer Service Chat to Sales Chat

When Starting from Scratch Isn’t an Option: Five Tips for Transitioning Customer Service Chat to Sales Chat Blog Post by Martin Longo When researching products, customers use a wide range of digital touchpoints before making a purchase. Throughout their buying …
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